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PRODUCT CARE AND MAINTENANCE GUIDE

MAINTENANCE INSTRUCTION

Aluminium framed windows and doors are generally low maintenance. We suggest you follow the tips below to keep them clean and parts lubricated. 

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  • Keep the frames, glass, rubber seals / gaskets clean by washing with mild soapy water or non-abrasive cleaners twice a year. If you live close to the beach, clean monthly to prevent salt build-up. Do not use any chemicals, solvents, or abrasive cleaners on your aluminium frames.

  • Use a mild soapy water or window-cleaning solution, and a soft sponge or cloth to clean glass surfaces.

  • Dry with a soft cloth to ensure that all water is removed from glass, frames, hinges, sealant. 

  • Hardware components (i.e., hinges and locking points etc) can be lubricated with a fine oil spray with a straw applicator, such as WD40. 

  • Sliding windows and doors: Keep the track as clean as possible. Build up debris such as dirt, sand and small stones can damage the track and rollers over time. We suggest you vacuum and wipe the track with a damp cloth regularly. 

  • Check the rubber seals / gasket yearly to ensure they are not brittle. 

  • Check glass to ensure no moisture between panes.

CONDENSATION

Our windows and doors are high quality. It is common to see condensation on the outside, a measure of high performance. However, there are other factors in your house can cause condensation and it's common in winter. Condensation can still occur if your indoor humidity level is high and your room is now more airtight with the new double glazed windows and doors.
 

  • Keeping windows or doors open to create ventilation for a short period of time is the quickest way to remove condensation. 

  • Indoor humidity level can be monitored and adjusted by using an indoor dehumidifier. 

HANDLE OPERATION

For our dual opening windows (i.e., tilt & turn, awning casement), please remember to only turn the handle when the window is shut. Turning the handle when the window is open may stop the locking mechanism from working in which case it needs to be reset / corrected by us. 

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Hinged door has multiple locking points. The handle needs to be lifted first to engage the top and bottom locking points before locking. This movement is necessary for both inside manual lock and outside key lock. 

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